NC DMV Releases Wait Time Data: Lexington Office Tops Triad With Over Four-Hour Average
GREENSBORO, N.C. — The North Carolina Department of Motor Vehicles has released new data revealing how long residents are waiting at DMV offices across the state. While some locations average under 20 minutes, others are stretching to over five hours.
Triad Wait Times Revealed
According to the latest figures, DMV wait times across the Triad vary widely. Here’s a breakdown of averages at key locations:
- Greensboro East: 1:45:53
- Greensboro West: 2:38:00
- High Point: 3:23:33
- Winston-Salem North: 2:55:21
- Winston-Salem South: 1:22:55
- Kernersville: 3:29:01
- Thomasville: 2:23:55
- Asheboro: 2:22:02
- Lexington: 4:30:32
- Graham: 2:39:48
The Lexington office had the longest waits, averaging four and a half hours. Some residents reported spending nearly an entire day at the DMV, only to be told they’d need to return.
Residents Frustrated
One customer, Jonathon Kirk, said he checked in at Lexington just after 10 a.m. but wasn’t served until nearly 5 p.m. “You’re probably gonna have to come back and you can’t reuse this number,” he recalled staff telling him. “You gotta wait again tomorrow another 7 or 8 hours.”
“It was a wasted day,” Kirk admitted, though he said he’d have to return since his license expires this week.
DMV Response and New Policies
Marty Homan, NCDMV Communications Director, acknowledged the frustration. “The wait time unfortunately isn’t a lot better than it was. We’re just making the wait better,” he said.
The DMV introduced a text notification system this summer, allowing people to leave and return when their number is called. However, residents say it doesn’t eliminate the burden of long waits.
To address the backlog, officials plan to hire nearly 100 more employees over the next two years. Beginning next week, driving schools will also be allowed to administer road tests, a move expected to ease pressure on DMV offices.
Do you think the new DMV policies will actually reduce wait times, or are deeper reforms needed? Share your thoughts in the comments at SaludaStandard-Sentinel.com.
