Oklahoma Amazon Driver Caught on Camera Hitting Parked Car, Leaving Scene, and Offering Reduced Payout Through Third-Party Claims Company
OKLAHOMA — A home surveillance video captured an Amazon delivery driver crashing into a parked vehicle in an Oklahoma neighborhood before continuing his route without reporting the incident. The video shows the Amazon Prime van squeezing between two vehicles, striking one of them, and the driver stopping only briefly to inspect the damage to his truck before delivering two packages and leaving the scene.
Vehicle Owner Says Amazon Redirected Him to Third-Party Claims Company
The vehicle’s owner, Rob Jordan, told reporters he contacted Amazon immediately after discovering the damage. Instead of handling the matter directly, the company referred him to a claims administrator called Reserv, which oversees incidents involving Amazon’s contracted delivery drivers.
Jordan said Reserv offered $2,800 in compensation. But after he submitted a $3,400 repair estimate from a licensed body shop, he says the company declined to increase the payout and closed the claim, leaving him with a $600 shortfall.
Amazon Cites Contracted Driver Structure
According to a statement obtained by Oklahoma News 4, Amazon initially said it would work with Jordan. However, when he followed up, he was again told that Amazon drivers are contracted through third-party delivery service partners, meaning all damage claims must be handled through Reserv.
This setup, while common across Amazon’s logistics system, has created growing frustration among consumers who struggle to navigate claims disputes when delivery incidents occur.
Viral Video Renews Questions About Driver Accountability
The surveillance footage, which spread widely online, has fueled public debate about oversight of contracted delivery drivers. Many viewers noted that the driver did not report the collision, even though the impact was clearly visible. Jordan said he is still evaluating his options after receiving a payout far below the professional repair estimate.
Readers who have experienced similar delivery-related issues are encouraged to share their thoughts and stay updated with more breaking stories at SaludaStandard-Sentinel.com.
